One of our goals is to ensure that we offer a high standard of customer service. If you need anything in relation to your Giddy-Up service we’re always prepared to makes sure you get it ASAP.

For general, account or technical support simply submit a support enquiry form with a contact name, phone number and brief description and we’ll give you a call when it is convenient for you.

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Technical Support for Giddy-Up on-screen:

FAQs

My Giddy-Up screen is showing a “Diagnostics” page, what does this mean?
A diagnostics screen is the Giddy-Up decoder flagging there is no signal being received from the SKY 1 decoder. It will show the blue diagnostics screen then it will reboot and then it will come up with the GU default page (Picture of the Giddy-Up Logo). It will continue this cycle until it receives signal from SKY 1.

If your Giddy-Up screen is showing a diagnostics screen, you need to ensure:

1. That your SKY 1 channel is working
2. That the video lead running between Giddy-Up and the SKY 1 Decoder is plugged in. This could be a single video lead or it could be a scart lead
3. That the Giddy-Up decoder is working, it is advisable to reboot the Giddy-Up decoder and in some cases the SKY 1 decoder
4. That the SKY 1 decoder is on channel 7 or 9 in all states apart from WA where it needs to be on 10

If all of the above is correct, then you’ll need to contact the Giddy-Up office for further advice / support.

My Giddy-Up screen is black?
If your Giddy-Up screen is black, you need to ensure:

1. Giddy-Up Decoder is turned on
2. Lead from Giddy Up decoder to the Modulator is connected correctly (view decoder pictures for an explanation of where the cords should be plugged in)
3. The television is on
4. The television is on the correct input/source. In most cases the input is TV or ATV
5. The television is on the correct channel

If all of the above is correct, then you’ll need to contact the Giddy-Up office for further advice / support.

My Giddy-Up screen has white writing on screen / Frozen on an image or past race?
As Giddy-Up is PC based system; from time to time some decoders may need to be rebooted.
If any of the above occurs, reboot the Giddy-Up decoder. If this is an issue that occurs more than once in close succession, contact Giddy-Up for further advice / support.

My Giddy-Up screen has a black screen and shows “System Time and Date not set…”?
As Giddy-Up is PC based system; from time to time some decoders crash due to a blackout/power surge.
If the above information is shown on the screen, the decoder needs to be replaced. Please contact Giddy-Up. In the meantime you can plug a keyboard into the Giddy-Up decoder and press F1 to get you up and running.

My Giddy-Up screen is blue/snowy?
If your Giddy-Up screen is a plain blue or snowy (fuzzy) you need to check the following things:

1. Giddy Up Decoder is turned on
2. Giddy Up Modulator has power
3. The television is on the correct input/source. In most cases the input is TV or ATV.
4. Television is on the correct channel
5. Television hasn’t lost tuning. E.g. Blackout/power surge

If all of the above is correct, then you’ll need to contact the Giddy-Up office for further advice / support.

 

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